Engineering deep-dives, product updates, and stories from the team building FeedSnap.
We've been building and using FeedSnap internally for the past few weeks. Today we're opening it up. FeedSnap is a feedback widget that captures what developers actually need to fix bugs, screenshots, console output, network traces, and session replays, without asking the user to do anything beyond describing the problem.
Most bug reports kick off a multi-day cycle of clarification questions, failed reproduction attempts, and context switching. Here's a concrete walkthrough of how a context-rich report changes that — from the user clicking "Report Bug" to the developer deploying a fix.